Motorola’s Droid Turbo 2 is billed as one of many hardest smartphones out there, however it appears that evidently the handset might produce other issues than shattering.
It might have survived a drop check, nevertheless it seems the display is not that good in any case. A number of Droid Turbo 2 house owners turned to Motorola’s buyer discussion board to precise their dissatisfaction relating to the sudden look of a vertical inexperienced line operating down the screen of their smartphones.
Different customers shared their frustration with how the phone maker and its companion service Verizon addressed the difficulty.
Defective Telephone Screens
One consumer going by the identify of “venoran” posted within the buyer discussion board that his Droid Turbo 2 developed the difficulty solely every week after it was bought. The vertical inexperienced line on the screen would disappear solely to reappear when the handset was pressed or squeezed. Venoran claimed the smartphone was taken care of and was by no means dropped.
When he tried to get help from Motorola’s online help, venoran stated that firm’s customer support suggested him to take the matter up with Verizon because the smartphone is a Verizon-unique phone and that it was nonetheless in guarantee.
Nevertheless, after talking with a employees member on the Verizon retailer the place he purchased his Droid Turbo 2, venoran was advised that he should have dropped the handset, inflicting the difficulty on the screen. The shop identified that whereas the phone was made to be shatter-proof, it was not shock-proof.
One other buyer with the consumer identify “JDA9889” wrote that his Droid Turbo 2 confirmed the identical inexperienced line although it was by no means dropped or scratched.
After taking his Motorola smartphone again to the Verizon retailer that bought him the unit, the consumer stated he was promised a alternative handset after the supervisor noticed that his phone was virtually model new and in good situation.
JDA stated he researched the issue online and found that different clients additionally had points with their Droid Turbo 2’s screen. He tried following a tip he discovered, and whereas he was capable of eliminate the inexperienced line for a second, issues simply obtained worse as there have been now two strains operating down his smartphone’s screen.
To their credit score, Motorola representatives on the buyer discussion board have tried to deal with the considerations of the customers from their finish. The corporate has additionally facilitated phone replacements for Droid Turbo 2 handsets which have points with the vertical inexperienced line.
Motorola initially stated that the display screen problem might have been brought on by the handset being dropped by customers. Nevertheless, many of householders attest that they haven’t dropped their Droid Turbo 2s and that these have been in good situation when the vertical inexperienced line began to seem.
Different Droid Turbo 2 customers additionally argue that if the Motorola’s drop excuse was certainly legitimate, then it will show that the handset’s display can nonetheless be affected by drops even when it was not shattered.
Motorola and Verizon have but to situation a possible repair for the Droid Turbo 2 display drawback. Within the meantime, clients experiencing the identical vertical inexperienced line points are suggested to contact both one of many two corporations relating to a possible unit alternative.
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Source : TechTimes