Samsung has launched a video message confirming that the corporate has changed 130,000 models of the Galaxy Note 7 with battery defects.
The Galaxy Note 7 was some of the-awaited smartphones of this yr. Launched and launched in August this yr, the Galaxy Note 7 attracted many purchasers with its prime-notch features. Nevertheless, Samsung introduced a recall of the phablet as a number of complaints emerged that the battery caught hearth and in addition exploded when the phone was put on cost.
In america alone, 92 instances of fireside related to the Galaxy Note 7 have been reported. Samsung, carriers and retailers have briefly halted the gross sales of the phablet and house owners are urged to return their Galaxy Note 7.
A earlier report highlighted that the recall of the Galaxy Note 7 might cost Samsung about $1 billion. Aside from the short-term monetary value, the recall has majorly impacted Samsung's popularity within the mobile phone market.
Tim Baxter, the President and COO of Samsung Electronics America, issued a video message to American shoppers addressing the whole Galaxy Note 7 snafu. Through the 2-minute video, Baxter apologized for the battery situation and confirmed that the corporate has changed 130,000 Galaxy Note 7 models.
Samsung has bought greater than one million models of Galaxy Note 7 in the USA, which signifies that the corporate nonetheless has to switch numerous defective units.
Samsung, together with all carriers in the USA, has provided an change program that permits Galaxy Note 7 clients to swap their Samsung phablet for an additional device briefly. Clients who return the defective models will now be capable of get a model-new Galaxy Note 7, which the video message claims is completely protected to make use of.
"When you've got not but changed your unique Note 7, please power it down and return it. New Note 7 telephones might be out there for change no later than subsequent Wednesday, Sept. 21," says Baxter.
The battery challenge with the Galaxy Note 7 has affected not solely clients in america but in addition in different elements of the world. Samsung is but to formally launch the Galaxy Note 7 in a number of markets reminiscent of India. The delay has resulted in lots of disillusioned clients. Samsung is compensating clients who've pre-booked the Galaxy Note 7 with a free Gear VR in India.
The battery points with the Galaxy Note 7 might have made many purchasers search for various units. Samsung might have fastened the issue with the Galaxy Note 7, however the whole fiasco has undoubtedly affected the corporate's gross sales.
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